Privacy Policy

Last updated: [Insert Date]

Dessert Lady Café Ltd respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, contact us, sign up for communications, or otherwise interact with us.

1. Personal Information We Collect

We may collect the following types of personal information:

• Contact information: such as your name, email address, phone number, billing address, delivery address, and pickup location.
• Order information: such as products ordered, custom cake or catering details, pickup or delivery date and time, order notes, transaction history, and customer service communications.
• Payment information: such as payment method and transaction details. Payment card information is processed by our payment providers, and we do not intentionally store full payment card numbers on our website.
• Account information: such as login details, saved addresses, order history, and account preferences if you create an account.
• Custom order information: such as cake messages, event details, dietary preferences, allergy-related notes, or other information you choose to provide with an order or inquiry.
• Communication preferences: such as whether you choose to receive newsletters, promotions, order updates, email messages, or SMS/text messages.
• Website and device information: such as IP address, browser type, device type, pages visited, referring pages, cookies, and similar analytics information.

2. How We Use Personal Information

We use personal information for the following purposes:

• To process, confirm, prepare, deliver, and manage orders.
• To communicate with you about your order, pickup, delivery, custom request, or customer service inquiry.
• To manage customer accounts and order history.
• To process payments, refunds, fraud checks, and transaction records.
• To send newsletters, promotions, or marketing communications where permitted by law and based on your consent.
• To send SMS/text messages if you opt in to receive them.
• To improve our website, products, services, checkout experience, and customer support.
• To maintain website security, prevent fraud, and comply with legal, accounting, tax, and regulatory obligations.

3. Email Marketing and Commercial Messages

If you sign up to receive news, offers, or promotional communications from Dessert Lady, we may use your email address or other contact information to send those communications. You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

We may still send non-promotional communications, such as order confirmations, pickup or delivery updates, payment notices, customer service replies, or other messages related to an active transaction.

4. SMS/Text Messaging Privacy

If you choose to receive SMS/text messages from Dessert Lady, we may use your mobile phone number to send messages related to your orders, pickup or delivery updates, customer service, account activity, or promotional messages where permitted by law and based on your consent.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS/text messages at any time by replying STOP. For help, reply HELP or contact us using the information below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, shared, or disclosed to third parties for their marketing or promotional purposes.

All sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing or promotional purposes.

5. Consent

By providing personal information to us, placing an order, creating an account, contacting us, or using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may not be able to provide certain products, services, order updates, or communications.

6. How We Share Personal Information

We may share personal information only as reasonably necessary for the purposes described in this Privacy Policy, including with:

• Payment processors to process payments, refunds, and fraud prevention.
• Website, hosting, ecommerce, and technology providers that help operate our website and online store.
• Delivery, pickup, fulfillment, or logistics providers when needed to complete an order.
• Email, SMS, and communication service providers that help us send customer communications where permitted.
• Analytics and security providers that help us understand website usage, improve services, and protect our systems.
• Professional advisors such as accountants, lawyers, insurers, or consultants where necessary.
• Government, regulatory, or law enforcement authorities when required by law or to protect our legal rights.

We do not sell personal information. We do not share mobile information or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, support shopping cart and checkout functionality, improve performance, analyze traffic, and support advertising or marketing where permitted.

You can adjust your browser settings to block or delete cookies. Some website features, including cart and checkout functionality, may not work properly if cookies are disabled.

8. Retention of Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to complete orders, provide customer service, maintain business records, comply with tax and accounting obligations, resolve disputes, prevent fraud, and meet legal requirements.

9. Security

We use reasonable physical, technical, and administrative safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no website, payment system, or electronic storage method is completely secure, and we cannot guarantee absolute security.

10. International Service Providers

Some of our service providers may process or store personal information outside your province, territory, or country of residence, including in the United States or other jurisdictions. In those cases, personal information may be subject to the laws of those jurisdictions.

11. Accessing or Correcting Your Personal Information

You may request access to, correction of, or deletion of your personal information, subject to legal and business recordkeeping requirements. To make a request, please contact us using the information below.

12. Children’s Privacy

Our website and services are intended for general audiences and are not directed to children. We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to access, correct, or withdraw consent for the use of your personal information, please contact us:

Dessert Lady Café Ltd
1 Sultan St
Toronto, Ontario, Canada